Shipping
UPS Transit time from Charlotte, NC.
Returns or Repairs
Items returned or returned for repair should be carefully packaged and accompanied by a packing slip with the following information: Your company name, address and phone number; list of items for return or repair; return goods authorization; explanation of return or repairs; original invoice number.
Replacement or Refund
All catalog items returned to stock are subject to a 20% restocking fee. Non-catalog items, special order items and any items beyond 90 days from the original invoice date are subject to a mandatory 50% restocking fee. Discontinued items and/or items purchased beyond one year from the original invoice date cannot be returned. Items returned for replacement or refund should be in original cartons and must be accompanied by a packing slip with the following information: Your company name, address and phone number; list of items for return or repair; return goods authorization; explanation of return or repairs; and the original invoice number.
